He spent over an hour on the phone with me and then even more time video chatting with my wife and I to help us understand all the numbers, rates, buyer credits, closing costs, etc. I usually approach these types of situations pretty skeptically. But, as this review is titled, Todd answered all of our questions and set our minds at ease very quickly.
Also, he was extremely patient with my wife and I and us changing our minds frequently and getting nervous in the market. He actually listened to our desired price cap and never pressured us to over extend ourselves. He was full of useful tips to get our home offers considered and his team did a great job of showing us houses and making the whole experience more enjoyable.
Lastly, and most importantly in my opinion, their phones are never off. Todd always answered my calls or called back promptly, always answered my emails, called occasionally to check on us and make sure things were going well, and his team was equally as available to us. From "we're interested in buying" to "the keys are yours, congratulations on your new home" was smooth and comfortable the entire way.
I've since referred a couple friends to Todd and will continue to do so!
Carol & Nelson Shear
I had been trying to refi for months with no success due to my HOA having an open litigation. Todd was still able to help me refi at a great rate when so many others could not.
Thank you for all of your help.